​ Manager, Technical Support Engineering & CRM | Civil Engineering Professional | Client Relationship Management Expert 

Engr. MD Azizur Rahman Shakil is an accomplished Manager in Technical Support Engineering with a specialization in Client Relationship Management (CRM). A graduate of the University of Asia Pacific’s Department of Civil Engineering, he brings a robust technical background combined with deep expertise in managing client relationships and optimizing service delivery across engineering projects.

In his role as Manager, Engr. Shakil is responsible for leading a team of technical support engineers to provide high-quality, solutions-driven support to clients while maintaining strong relationships throughout the lifecycle of each project. His responsibilities include overseeing troubleshooting, system optimization, and the continuous improvement of technical processes, ensuring clients receive exceptional service and that their technical needs are met with precision and efficiency.

Engr. Shakil excels at integrating CRM strategies with technical support functions, ensuring a seamless and client-centric approach to engineering solutions. His ability to understand both the technical and customer-facing aspects of the business allows him to effectively bridge the gap between engineering teams and clients, resulting in enhanced client satisfaction, improved retention, and long-term business growth.

With a focus on proactive communication, issue resolution, and continuous improvement, Engr. Shakil is committed to driving operational excellence, fostering strong client relationships, and delivering value-driven solutions in the engineering and infrastructure sectors.